Unable to log in to SmartHR?
- Readership:
- For Employees
- Applicable plans:
- Simple HRHR EssentialsProfessional0 YenTalent ManagementHR Strategy
Employees who have trouble logging in to SmartHR can use this guide to help resolve their issues.
* The solution will depend on the invitation method and on whether you are logging in to SmartHR for the first time or if it is a subsequent login.
You will see the message [Authentication Failed（認証に失敗しました。）] if you cannot log in .
Logging in to SmartHR for the first time
If you have received an invitation email
Open SmartHR from the link in the email and accept the invitation.
You should be able to log in to SmartHR after accepting the invitation.
<Example of an invitation email>
| 件名 | 招待のご案内 | [会社名] |
|---|---|
| 本文 | [会社名] より SmartHR に招待されました。 下記のURLをクリックして SmartHR にアクセスいただき、アカウントの設定、情報登録をお願いいたします。 https://app.smarthr.jp/invitation/accept?invitation_token=xxx この招待は2週間有効です。有効期限を過ぎてしまった場合は、チームの管理者（ [管理者メールアドレス] ）までお問い合わせください。 招待を承認しない場合、このメールを無視してください。 ------------------------------------------------- 本メールは SmartHR をご利用いただいているお客様宛に配信しています。 【 運営会社 】 株式会社SmartHR https://smarthr.co.jp ------------------------------------------------- ※本メールは配信専用のため、返信いただいてもご回答ができません。あらかじめご了承ください。 |
If you have received an employee number and default password
You may have received your company’s login URL together with your employee number and default password.
Open the login URL and log in with your employee number and default password.
See the link below for more information.
Logging in with your employee number account
Subsequent logins
Your first login was via an email invitation
If you do not know your email address
Try logging in using the email address that you receive SmartHR notifications on.
If you cannot log in with that email address, please contact your company's SmartHR administrator.
(Your account may have been deleted.)
If you do not know your password
Follow the instructions on the link below to reset your password.
You logged in with the given employee number and default password
If you set up your email address after logging in
If you have set up your email address, follow the instructions on the link below to reset your password.
If you have not set up your email address
Your company's SmartHR administrator will need to reset the password.
See the link below for detailed instructions.